New Horizons Toronto - Mississauga are computer training centers located in Toronto and Mississauga, ON. This computer training facility in the Greater Toronto Area (GTA) of Ontario provides computer classes and computer certifications like Microsoft and Cisco certification classes and courses to the Toronto, North York, Richmond Hill, and Markham areas.

Our centers in Toronto and Mississauga, ON are also close to: Hamilton, London, Brampton, Markham, Windsor, Kitchener, Vaughan, Burlington, Oakville, Oshawa, Richmond Hill, St. Catharines, Cambridge, Guelph, Barrie, Whitby, Pickering, Waterloo, Brantford, Niagara Falls, Ajax, Peterborough, Clarington, Newmarket, Caledon, Welland, Halton Hills, Georgina, Innisfil and Orangeville, Ontario Canada..

e-Learning: Improving Customer Service Library

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Addresses Customer Service Initiatives with online learning from New Horizons

The Improving Customer Service Library is designed to provide service agents with the strategies to handle even the most challenging customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve customer relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one. This program includes: Customer Interactions, Customer Service Communications, and Strengthening Customer Relationships